Terms of Service

These Terms of Service govern your use of the Gotta Go Toilets website at gottagotoilets.com and any rental services you obtain from us. By accessing our website or placing a rental order, you agree to these terms.

About Us

Gotta Go Toilets is a nationwide portable sanitation company headquartered in Jackson, Mississippi. We provide portable toilet rentals, restroom trailers, handwashing stations, and related sanitation services across all 50 states.

Gotta Go Toilets
120 Highway 49 N, Jackson, MS 39209
Phone: (833) 794-1989
Email: [email protected]

Services

We provide portable sanitation equipment for rental on a short-term or long-term basis, including but not limited to:

Standard and flushable portable toilets
ADA-compliant units
Luxury restroom trailers
High-rise construction toilets
Handwashing and hygiene stations
Regularly scheduled maintenance and pumping services

All services are subject to availability in your area. Specific terms, pricing, delivery schedules, and service frequencies will be outlined in your rental agreement or order confirmation.

Rental Agreements

When you place a rental order with us, a separate rental agreement or order confirmation will be provided that includes:

Equipment type and quantity
Rental period and service schedule
Pricing and payment terms
Delivery and pickup details
Site requirements and access conditions

That rental agreement, together with these Terms of Service, forms the complete agreement between you and Gotta Go Toilets. In the event of a conflict, the terms of your signed rental agreement will control.

Customer Responsibilities

By renting equipment from us, you agree to:

Provide safe, unobstructed access to the delivery site for our drivers and service technicians
Ensure the placement location is on a firm, level, and stable surface
Not move, relocate, or attempt to transport equipment after delivery without prior written authorization from us
Keep equipment in a reasonably clean and functional condition
Not use equipment for any purpose other than its intended sanitation function
Not allow equipment to be overloaded beyond its designed capacity
Notify us promptly of any damage, vandalism, overflow, or service issues
Ensure that the person authorizing the rental has the legal authority to do so (such as a property owner, general contractor, or authorized site manager)

Prohibited Uses

You may not use our equipment or website in connection with:

Illegal activities of any kind
Disposal of hazardous, chemical, or medical waste
Any use that creates a public health or safety hazard
Unauthorized subletting or transfer of rented equipment to a third party

Violation of these prohibitions may result in immediate retrieval of equipment, termination of service, and you may be held liable for any resulting costs or damages.

Damage and Loss

You are responsible for any damage to equipment beyond normal wear and tear that occurs during your rental period. This includes damage caused by:

Improper use or misuse
Vandalism occurring on your site
Fire, vehicle impact, or other site-related incidents
Failure to provide secure access for scheduled service

If equipment is lost, stolen, or destroyed while in your possession, you will be charged the full replacement cost. We strongly recommend that customers renting equipment for construction sites or events maintain appropriate site insurance coverage.

Delivery, Placement, and Pickup

We will make reasonable efforts to deliver and pick up equipment on the scheduled dates. Delivery and pickup times are estimates and may be affected by weather, road conditions, equipment availability, or other factors outside our control.

You are responsible for ensuring site access on the scheduled delivery and pickup date
If our driver is unable to access the site, a redelivery or re-pickup fee may apply
Equipment will not be retrieved until all outstanding balances on your account are settled

Service and Maintenance

Regularly scheduled servicing is included in applicable rental agreements. Service visits include pumping, cleaning, restocking of supplies (where applicable), and basic inspection.

You must ensure clear, safe access to equipment on each scheduled service date
We reserve the right to reschedule service due to unsafe site conditions, weather, or other circumstances outside our control
Emergency service requests outside your scheduled frequency may be subject to additional fees

Payment Terms

Payment terms will be specified in your rental agreement or order confirmation. Unless otherwise agreed in writing:

Invoices are due upon receipt or by the date stated on the invoice
Late payments may be subject to late fees as specified in your rental agreement
We reserve the right to suspend or terminate service for accounts with outstanding balances
All prices are subject to applicable taxes and fees

Cancellations and Early Termination

Cancellation and early termination policies will be detailed in your rental agreement. In general:

Cancellations made with sufficient advance notice as defined in your agreement may qualify for a full or partial refund
Early termination of a long-term rental may result in early termination fees
We reserve the right to cancel or suspend service at any time if these Terms or your rental agreement are violated

Limitation of Liability

To the fullest extent permitted by applicable law, Gotta Go Toilets shall not be liable for:

Indirect, incidental, special, or consequential damages arising from the use of our services or equipment
Losses resulting from events outside our reasonable control, including weather, natural disasters, or third-party failures
Damages resulting from your failure to comply with site, placement, or access requirements

Our total liability to you for any claim arising out of or related to your rental shall not exceed the total amount paid by you for the specific rental in question.

Nothing in these Terms limits our liability for gross negligence, willful misconduct, or any liability that cannot be excluded under applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless Gotta Go Toilets, its officers, employees, agents, and contractors from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising out of or related to:

Your use of our equipment or services
Your violation of these Terms or your rental agreement
Damage, injury, or loss occurring at your site during the rental period that results from your actions or negligence
Any claim by a third party related to your rental

Website Use

The content on gottagotoilets.com – including text, images, logos, and service descriptions – is the property of Gotta Go Toilets and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.

You agree not to use our website to:

Transmit spam, malware, or harmful code
Scrape, harvest, or collect data without authorization
Impersonate us or misrepresent your affiliation with us
Interfere with the operation of the website

Governing Law and Disputes

These Terms are governed by the laws of the State of Mississippi, without regard to its conflict-of-law provisions. Any disputes arising under these Terms or related to our services shall be subject to the exclusive jurisdiction of the state and federal courts located in Hinds County, Mississippi.

If you have a concern or dispute, we encourage you to contact us directly first. Most issues can be resolved quickly through direct communication.

Changes to These Terms

We may update these Terms from time to time. The most current version will always be posted at gottagotoilets.com. Continued use of our website or services after any update constitutes your acceptance of the revised Terms.

Contact Us

For questions about these Terms or any aspect of your service, please contact us:

Gotta Go Toilets
120 Highway 49 N, Jackson, MS 39209
Phone: (833) 794-1989
Email: [email protected]